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FAQ

How to create a HiCloud account and purchase your products?

Please contact our sales team before you make a purchase. Our cloud consultant will help you choose the solutions and cloud providers that best meet your needs. After you create a HiCloud account, add funds to your HiCloud account balance and proceed to make your purchase.

How do I top up my HiCloud account balance?

HiCloud accepts a variety of top-up payment methods, including Visa and Master Card, PayPal, Tethern (USDT), Alipay, and Wechat Pay.

What type of cloud account does HiCloud provide? Do I have my own personal account?

HiCloud offers enterprise and international accounts, with your choice of a selected public cloud provider.

How do I get support from HiCloud?

HiCloud offers a range of plans with 24/7 support to maintain the operational health of your business solutions. To get in touch with HiCloud, submit your contact details and enquiries here.